Order & Delivery
How do I place an order?
Orders at Misju are placed directly through the website.
Select the desired item and follow the checkout process.
Once the order is completed, you will receive an order confirmation email, which also serves as your invoice.
How does payment work?
Payment is required in advance and is made exclusively through the payment methods available on the website.
No cash payments or payments at the time of delivery are accepted.
Is in-person delivery possible?
In some cases, in-person delivery may be arranged upon request.
Conditions for in-person delivery:
- The order must be fully paid in advance.
- The order confirmation / invoice must be presented at the meeting point.
- No exchange of money takes place during the handover.
Once the order confirmation has been verified, the item will be handed over to the customer.
Current possible meeting points include:
- Zurich – main train station
- Lucerne – main train station
- Rapperswil – train station
- Uster – train station
Additional meeting points are currently under review and may be offered in the future.
This option is offered exceptionally, subject to availability, and must be arranged in advance via the contact form.
Misju reserves the right to decline this option on a case-by-case basis.
Can I change or cancel my order?
Orders are processed as quickly as possible.
If you wish to change or cancel your order, please contact us as soon as possible via the contact form.
Changes or cancellations are only possible if the order has not yet been shipped or handed over.
How does shipping work?
For postal deliveries, you will receive an email with the shipping details and, where applicable, a tracking number.
Postal delivery
For postal deliveries, shipping costs are borne by the customer and are calculated according to the current postal service rates, depending on weight, size, and destination.
Shipping costs are displayed before order confirmation.